Part Number
Send the full order number and quantity. Include version or option codes when relevant.
Product Inquiry & Order Support
Siemens network product procurement and after-sales support, covering order processing, payment arrangements, international shipping and service procedures.
Details to Include
Product Information
State the details you need to confirm, such as a connection, software version or document reference.
Multiple Items
Put each part number and quantity on a separate line. Add the delivery destination.
From Inquiry to Shipping
Inquiry
Send the complete Siemens part numbers, quantities and delivery destination.
Quotation
Receive a quotation with product details, prices and delivery terms.
Confirm the PI
Confirm the pro forma invoice (PI), including the items, quantities and agreed terms.
Product Check
We check the products against the confirmed order before packing.
Packing
We pack the products for the agreed shipment.
Shipping
We arrange shipment to the confirmed destination under the agreed delivery terms.
Packing and Shipping Details
Packing depends on the product, accessories and delivery route. Confirm the requirements below when placing your order.
Warehouse Photos
Packing Requirements by Product Type
Based on Siemens product documentation; check the instructions for your exact part number.
SCALANCE and Industrial Ethernet Hardware
SCALANCE Network Products · Industrial Ethernet Products
Electronic devices need protection against electrostatic discharge (ESD). Confirm suitable inner packaging and cushioning without pressure on ports. Keep optical connections covered with their protective caps.
Siemens guidance: SCALANCE XC-200Communication Modules and Processors
Communication Modules · Communication Processors
Keep sensitive modules in ESD packaging until installation. Ordinary plastic film does not replace ESD protection. Confirm packing that protects exposed contacts and prevents modules from moving against one another.
Siemens guidance: CP 5612 Siemens guidance: PROFINET / PROFIBUS ESDGateways, Couplers and Telecontrol Devices
Network Gateways & Couplers · Telecontrol Products
Follow the device manual for clean, dry transport and storage. Retain suitable original packaging where available. Confirm included terminals, antennas, accessories and any batteries before arranging shipment.
Siemens guidance: PN/CAN LINKNetwork Cables, Connectors and Optical Components
Network Components · PROFINET Products · PROFIBUS Products
Observe the exact cable's minimum bend radius. Avoid tight folds, twisting and crushing. Protect connector ends and retain optical dust caps until connection. Electronic PROFINET and PROFIBUS modules also need ESD protection.
Siemens guidance: SIMATIC NET Siemens guidance: PROFIBUSSIMATIC NET Software
SIMATIC NET Software
The order number determines download or physical-media delivery. Confirm the version, license type, delivery format and recipient details. Include any physical media in the packing list.
Siemens guidance: SOFTNET 6GK1704-5CW24-0AK0 Siemens guidance: SOFTNET 6GK1704-5CW24-0AA0Confirm Before Dispatch
Include packing and delivery requirements with your inquiry.
Products
Confirm part numbers, quantities, accessories and any required product or label photos.
Outer Packing
Specify cushioning, moisture protection or pallet requirements. Confirm package dimensions and gross weight before booking freight.
Address and Documents
Provide the recipient, delivery address and any invoice, packing list or shipping-mark requirements.
Shipping
Agree the shipping method, freight charges, delivery terms and carrier-account or freight-forwarder details.
Follow Up on an Order
Include your quotation or order reference, product number and a description of your question. For after-sales assistance, explain what needs attention.
Email UsWhen Your Delivery Arrives
Check the packaging and contents. Photograph damage or missing items, retain the packaging and contact us with your order reference. Do not use visibly damaged devices.
Frequently Asked Questions
Are your prices competitive?
Siemens Industrial Communication works with customers in more than 50 countries worldwide. As a leading supplier in China, we offer substantial discounts based on market demand.
How long is the warranty?
We provide a standard one-year warranty on all brand-new, genuine products.
What payment methods do you accept?
We accept 100% payment by bank transfer (T/T) before shipment. For products with a lead time, a 30% deposit is required and the remaining 70% must be paid before shipment. Customers with an agent in China can contact us to arrange payment in RMB.
What shipping methods do you use?
We mainly use carriers such as FedEx, DHL, UPS and BRE. Customers with their own carrier accounts can arrange shipping themselves. We also offer free delivery to freight forwarders in China.
What is your delivery time?
We can usually dispatch orders within 1–3 days after receiving the advance payment. Items with a stated lead time will be shipped according to the agreed schedule.
How are the products packed?
Packing depends on the product and shipment. Ask us to confirm the available original packaging, ESD protection for sensitive electronics, cushioning and outer carton requirements. Any special packing instructions should be agreed before dispatch.