Identify the Software You Need
Start with the SIMATIC NET product name and complete Siemens order number, if available. A general request for communication software may not identify the package or license needed for your application.
Copy the reference from the software information, existing license details or the requirements provided for your project. If a reference is incomplete, say which information is missing instead of guessing it.
Include Version and License Information
State the requested software version and the number of licenses. Include the license type if it has already been specified. Explain whether you need a new license or information about an existing software installation.
- SIMATIC NET product name and order number
- Required version, if specified
- License type and quantity, if known
- New-license or existing-installation requirement
Describe the Existing Installation When Relevant
For questions involving installed software, include its current version, the computer operating system and the automation equipment it needs to communicate with. These details help define the information that must be confirmed; they do not by themselves establish compatibility.
State the connection or data-exchange requirement in plain language. You do not need to choose a technical package solely from a similar product name. Ask for the relevant software and licensing details to be confirmed before ordering.
Request the Applicable Supply Terms
Send your company details and the required quantity with the inquiry. Ask about the offered software reference, license details and delivery arrangements. If you already have a quotation, include its reference with any follow-up question.